We accept Visa credit card and MasterCard. There is no fee for payments on   
BANK TRANSFER TO:                                                                                                                                                                        9213 Konto nr.: 4561 52 7658                                                                                                                                             
Attention! By bank transfer, you are not protected by opposition procedure.                                                                                 
Important ! Always remember to add name or order number on your payment. 

BANK TRANSFER FROM ABROAD:                                                                                                                                               

IBAN: DK5492134561527658      SWIFT: SPNODK22

Used items : There is no VAT on used goods.                                                                                                                                                   
New items : All items incl. VAT and taxes. 
We do not sell to the Faroe Islands and Greenland without VAT. 

We deliver small packages to most of Denmark for kr.49.00. For heavier products settled shipping will costs according to 
Contact us for further information before ordering. We use UPS to ship the packages.
Larger orders delivered by courier. 
Delivery time is between 2 and 5 business days after receipt of your order. We deliver to all countries in the EU. 

Shipping charges are different outside of Denmark. 
If you write to us, you can get the exact shipping price to your country.

RIGHT OF RETURN                                                                                                                               
You have 14 days to return, when you shop at The right of return will expire 14 days after the day you:                                        
a) Have received your item.                                                                                                                                                                           
b) will get the last item physically, when it comes to an agreement on the delivery of several items ordered, in one order and
delivered separately.                                                                                                                                                                                      
c ) Will get the last lot or the last part of a the lot physical, when it comes to the supply of goods consisting of multiple lots or 
You have 14 days to return your good, from the receipt of the goods. Let us know if you wish to cancel your purchase. 
The notification shall be given by contacting us by phone 33253400 or send us an email at In your message, 
make us clearly aware that you want to return the good. When you return the product, enclosed a copy of 
purchase, as proof.
You can not cancel your purchase by simply rejecting the goods or without giving us a clear message on this.

STANDARD WITHDRAWAL FORM                                                                                                                                                    
When ordering goods you will receive a standard withdrawal form according to the law. It is not necessary to fill it, you just write
few words about why you are sending back the product. Do not forget to attach a copy of the order confirmation.

You must send your order back to us without delay and within 14 days after you have informed us that you want to cancel your 
purchase. You will bear the direct cost of returning the goods. When returning, you will be responsible for, that product is
packed in. 
You will bear the all risk of the product from the time of delivery of the goods. 
If the goods are shipped in sealed condition(e.g. at the time of Pick-up), they should remain in same condition. You will loose the 
right of return, if the seal is broken.

PRODUCT STAND WHEN YOU SEND IT BACK                                                                                                                           
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to determine 
nature, characteristics, and the way it works. In other words - you can try the product in the same way, as you tried it in a the 
If the product is tried beyond what has been described above, we consider it as used, which means that you at the time of return 
will get some or none of the purchase amount back, depending on the product's commercial value.
In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must 
the product, but do not take it in actual use.

REFUND OF THE PURCHASE AMOUNT                                                                                                                                     

If you regret your purchase, of course you get the amount back, you have paid to us. In case of an impairment that you are liable to be deducted from the purchase amount .

If you use your right of withdrawal, we will refund payments received from you, without undue delay and in any event within 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such repayment using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise. 

 We may withhold repayment until we have received the product, unless you have been supplied the evidence of having sent 
back the good.

If you regret your purchase, the item must be sent back to:

Best Buy / Euronics 
Nørregade 8
3300 Frederiksværk       

You can also cancel your order by returning the goods in person at the above address with prior arrangement.

What should I send back?                                                                                                                                                                           
In addition to the product please enclose a copy of the order confirmation.

Sale of Goods Act shortage rules apply to purchases .
When you shop at you have the minimum 24 month's of guarantee. which means that you either get product repaired or 
refund or reduction in price, depending on the specific situation. When mentioned the word guarantee in connection with
aproduct, it means that we cover every technical error has occurred in the product in the specified period.

It is of course a requirement that the complaint is justified and that the defect is not due to misuse of the product, or other external 
damaging event.
You must complain within "reasonable time" after you have discovered the defect. If you complain within two months after the 
defect is discovered, the complaint will always be timely.

If the complaint is justified we will refund your (reasonable) shipping costs.

No return of shipping charges, outside of Denmark.

Best Buy / Euronics
Nørregade 8
3300 Frederiksværk

When you return the product, please state what the problem is, as detailed as possible.

Remember that the product must always be in proper packaging, and do not forget to sent a receipt for shipment, so we can repay your shipping costs.

If you have a complaint about your purchase, please contact: 

Bo Kristensen 

If we fail to find a solution, you can file a complaint with the Consumer Complaints if the conditions still met.

Before, you enter into an agreement with us on, we need the following information:
Telephone no.
Email address

We keep record of your personal information, for the purpose of delivering goods to you.

Personal information registered with Best Buy engineering will be kept for five years, after which the data is deleted. When 
collecting personal information through our website, we ensure that it always happens when you express your consent, so 
you are informed of exactly what information is collected and why. T
he holder of Best Buy as well as the company's employees
have access to the recorded information.
Information provided to will not be transmitted or sold in any way to third parties. We will not record any sensitive personal 
As registered with Best Buy, you always have the right to object to the registration. You also have the right to inspect the 
information recorded about you.
These rights are secured by the Privacy Act and all inquiries must be directed to 
Best Buy/BB Electronics Service by email

GENERAL INFORMATION                                                                                                                                                        
Legal Name: Elektronikgruppen Nordsjælland                                                                                                                           
CVR number:36690720
Address Shop:                                                                                                                                                                                        
Best Buy / Euronics                                                                                                                                                                                                         
Nørregade 8                                                                                                                                                                                   
3300 Frederiksværk                                                                                                                                                                 

The company has only taken over the website, and not the former Best Buy.
We cannot therefore assume that we will cover any warranty commitments agreed with the original company.